II have to share this experience and I am asking you to share this too.
I bought Beats headphones for my son for his birthday this past December via Amazon.com and did so because they offered 3 years of "Smart Guard Protection". It offered:
- 100% Parts and Labor Coverage
- Free In-Home Service on Large Products (i.e. television, appliance)
- Repair or Replacement Promise on Every Product
- Contract shipped via email so there is no waiting
- Repair Plans are Fully Transferable at No Additional Cost
Sounds good right?
I assumed it would cover accidental damage. It didn't.
I know, l know I assumed. Shame on me. I'm out twenty bucks and the cost of the headphones. My bad...
But what bothers me is I was angry and wanted to warn fools like me from doing the same thing by posting a review.
Here's what I composed:
Worthless plan, don't spend your money.
Do not buy coverage. It is worthless. No ADH, must mean no accidental handling I guess but what it really means is you spent you're money for no reason and you expensive electronic device is broken. I will never use this company again and will advise everyone I know to do the same. Web site and registration was a little glitchy too. When I was finally able to get a claim in, it was denied.
Amazon should not offer this coverage, or suggest it or whatever.
Do not buy coverage. It is worthless. No ADH, must mean no accidental handling I guess but what it really means is you spent you're money for no reason and you expensive electronic device is broken. I will never use this company again and will advise everyone I know to do the same. Web site and registration was a little glitchy too. When I was finally able to get a claim in, it was denied.
Amazon should not offer this coverage, or suggest it or whatever.
I am a fool mind you but I was actually surprised that Amazon denied my review!
However they did encourage me to revise and resubmitted noting the following guide lines:
- Your review should focus on specific features of the product and your experience with it. Feedback on the seller or your shipment experience should be provided at www.amazon.com/feedback.
- We do not allow profane or obscene content. This applies to adult products too.
- Advertisements, promotional material or repeated posts that make the same point excessively are considered spam.
- Please do not include URLs external to Amazon or personally identifiable content in your review.
So I composed this:
No accidental damage,
I found this coverage inadequate. I bought headphones for my son and this coverage was offered. I assumed it would cover accidental damage. It doesn't. I normally buy electronics from chain stores that offer similar coverages which offer:
no hassles,
somewhere you can go and speak to someone in person
Accidental coverage.
Needless to say, I didn't get any of those from this coverage.
Web site claim and registration was a little glitchy too. When I was finally able to get a claim in, it was denied.
Beware.
I found this coverage inadequate. I bought headphones for my son and this coverage was offered. I assumed it would cover accidental damage. It doesn't. I normally buy electronics from chain stores that offer similar coverages which offer:
no hassles,
somewhere you can go and speak to someone in person
Accidental coverage.
Needless to say, I didn't get any of those from this coverage.
Web site claim and registration was a little glitchy too. When I was finally able to get a claim in, it was denied.
Beware.
Guess what denied again. I left out the part about chain stores in the middle and resubmitted. I'll let you know if it gets posted but in the mean time I am using my blog to share my voice with anyone and everyone who is curious enough to click and read this far.
You know, it's junk like this that causes many people to not trust retailers. I have been shopping online for years and have never felt like I was set up to fail before. Amazon and I go way back to 1995 and it hurts to feel they maybe partnered with something sketchy. I checked and other consumers were equally dissatisfied and felt they had been misled in purchasing this protection. I don't blame Smart Guard. They are a fly by night cyber product insurance company, I guess. They are made to take people's money for nothing in return. I blame Amazon because of the relationship I have had with their excellent service, Intrusted them not recommend something that frankly isn't worth a dime.
I use Best Buy nornally when I buy electronics and yes I buy protection have used it successfully. They have a store you can go to.
They website you can order from. Make buy the accidental protection for drops and spills. oh they are very clear when they offer it, that there are different levels of protection, even online, it's clear.
I won't use Amazon to buy electronics ever again.
By the way, what's up with the censorship Amazon?
I'm pretty sure most people would agree that my reviews were reasonable and certainly would have found them helpful if they were considering buying Smart Guard protection.
I hope this was helpful to all the other fools out there.
Dr. Dre,
The headphones snapped after a simple drop. You'll be hearing from us. They should be under warrantee only. Hope it goes well.
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